Top 10 CRM Software That Best Suit with Small Company in 2024

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Compare the Best CRM Software of 2024

Whether a small business or enterprise-level corporation, the right CRM software can boost your company's profits by almost 100% through customer retention.

Last Update: Feb 2025

1

A user-friendly CRM with a free tier, ideal for aligning marketing and sales.

HubSpot CRM is designed to help businesses manage their customer relationships effectively. Its intuitive interface allows users to track interactions, manage leads, and automate tasks. The free version offers essential tools, making it accessible for startups, while paid plans provide advanced features like marketing automation, reporting, and integrations with HubSpot's other products. Its seamless integration with marketing tools allows for a unified approach to sales and marketing efforts.

Overall Score: 9/10

  • Number of Features: 8
  • Ease of Use: 9
  • Price: 9
  • Customer Support: 9
  • PROS

    • Great for beginners
    • Integrates well with marketing tools
    • Strong customer support
    • Free tier available
    • Integrated marketing and sales tools
    • Easy to set up and use

    CONS

    • Advanced features can become costly
    • Some limitations in the free version

    2

    A user-friendly CRM with integrated sales and marketing tools.

    Freshsales is part of the Freshworks suite and offers a comprehensive CRM solution that combines sales and marketing capabilities. It provides features such as lead scoring, built-in phone, email tracking, and customizable dashboards. The platform is designed to help sales teams manage their pipeline effectively, enabling users to track deals and interactions with ease. It also includes AI-driven insights to help prioritize leads and improve sales strategies.

    Overall Score: 8.5/10

    • Number of Features: 8
    • Ease of Use: 9
    • Price: 8
    • Customer Support: 8

    PROS

    • Built-in phone and email capabilities
    • Good customer support
    • Intuitive interface
    • AI-powered lead scoring
    • Customizable dashboards

    CONS

    • Limited integrations compared to competitors
    • Advanced features may require higher plans

    3

    Focuses on sales pipeline management with an intuitive visual interface.

    Pipedrive is a sales-focused CRM that provides a clear visual representation of your sales pipeline. Designed with sales teams in mind, it allows users to track leads, deals, and activities effectively. The intuitive interface makes it easy to manage sales processes, forecast revenue, and automate repetitive tasks. Pipedrive also offers integrations with various applications to enhance productivity and streamline workflows.

    Overall Score: 8/10

    • Number of Features: 7
    • Ease of Use: 9
    • Price: 8
    • Customer Support: 8

    PROS

    • Easy to manage leads
    • Excellent for sales teams
    • Visual sales pipeline
    • Sales forecasting tools
    • Customizable sales processes

    CONS

    • Limited marketing automation features
    • Can be pricey for small teams

    4

    An affordable, feature-rich CRM suitable for small to medium-sized businesses.

    Zoho CRM offers a comprehensive suite of tools that help businesses manage customer relationships across various channels. It includes features for sales automation, marketing automation, and customer support. Zoho's robust analytics and reporting tools allow businesses to gain insights into customer behavior and sales performance. The platform is highly customizable, enabling users to tailor it to their specific needs and workflows.

    Overall Score: 8/10

    • Number of Features: 7
    • Ease of Use: 9
    • Price: 8
    • Customer Support: 8

    PROS

    • Highly customizable
    • Robust automation features
    • Multi-channel communication
    • AI-powered analytics
    • Mobile app available

    CONS

    • User interface can be overwhelming for new users
    • Some features require a learning curve

    5

    A social CRM that integrates with social media for effective relationship management.

    Nimble is designed for small businesses and freelancers who want to manage relationships through social media. It combines contact management with social media integration, enabling users to connect with customers on various platforms. Nimble's user-friendly interface allows for easy navigation and management of contacts, making it a great tool for networking and relationship-building.

    Overall Score: 7.5/10

    • Number of Features: 6
    • Ease of Use: 9
    • Price: 8
    • Customer Support: 7

    PROS

    • Strong social media features
    • Easy to navigate
    • Good for networking
    • Social listening capabilities
    • Unified contact management

    CONS

    • Limited advanced features for larger teams
    • Less suitable for complex sales processes

    6

    Combines CRM with project management features, ideal for workflow management.

    Insightly offers a unique blend of CRM and project management, allowing users to manage customer relationships while also overseeing project workflows. It provides features for tracking interactions, managing tasks, and reporting on project progress. The platform is designed for small to medium-sized businesses that need to coordinate customer relationships with ongoing projects and tasks.

    Overall Score: 7/10

    • Number of Features: 7
    • Ease of Use: 8
    • Price: 7
    • Customer Support: 7

    PROS

    • User-friendly interface
    • Good for managing projects
    • Customizable dashboards
    • Project management tools
    • Email tracking features

    CONS

    • Limited reporting features
    • Some integrations may be lacking

    7

    A leading CRM platform known for extensive customization and powerful features.

    Salesforce is a highly regarded CRM platform that offers a wide range of features for sales, marketing, and customer service. Its extensive customization options allow businesses to tailor the platform to their specific needs. Salesforce's robust analytics and reporting capabilities provide insights into customer interactions and sales performance. While it may be complex for new users, its scalability makes it suitable for businesses of all sizes.

    Overall Score: 7/10

    • Number of Features: 10
    • Ease of Use: 6
    • Price: 5
    • Customer Support: 8

    PROS

    • Highly scalable
    • Extensive app ecosystem
    • Strong analytics and reporting
    • Customizable dashboards
    • Comprehensive training resources

    CONS

    • Can be complex for new users
    • Expensive for small businesses

    8

    A versatile project management tool that also offers CRM features.

    ClickUp is primarily known as a project management tool, but it also includes robust CRM functionalities. It allows teams to manage tasks, track progress, and handle customer interactions all in one place. With customizable views and features like time tracking and goal setting, ClickUp is designed for teams that need flexibility and comprehensive management tools. Its integration capabilities make it a great choice for businesses looking to streamline workflows.

    Overall Score: 7/10

  • Number of Features: 9
  • Ease of Use: 7
  • Price: 6
  • Customer Support: 8
  • PROS

    • Highly customizable
    • Strong project management features
    • Good integration options
    • Task automation
    • Multiple project views

    CONS

    • Can be overwhelming for new users
    • Some users may find it complex

    9

    Flexible and customizable, suitable for businesses needing tailored solutions.

    SugarCRM is designed for companies that require a flexible and customizable CRM solution. It provides a wide range of features, including sales automation, marketing automation, and customer support tools. SugarCRM allows businesses to create tailored solutions that fit their unique processes, making it a good choice for organizations with specific needs. Its strong automation features enhance productivity and streamline workflows.

    Overall Score: 6.5/10

  • Number of Features: 9
  • Ease of Use: 6
  • Price: 6
  • Customer Support: 7
  • PROS

    • Strong automation features
    • Highly customizable
    • Good for larger teams
    • Workflow automation
    • Comprehensive reporting tools

    CONS

    • Can be complex to set up and use
    • Higher cost for advanced features

    10

    A powerful project management tool that offers CRM functionalities.

    Monday.com CRM is part of the Monday.com work operating system, designed to streamline customer relationship management alongside project management. It provides customizable workflows, visual dashboards, and collaboration tools, allowing teams to manage customer interactions and projects in one place. This integration enhances productivity and ensures that all team members are aligned in their efforts.

    Overall Score: 6.5/10

  • Number of Features: 9
  • Ease of Use: 6
  • Price: 6
  • Customer Support: 7
  • PROS

    • Highly customizable workflows
    • Visual project tracking
    • Strong collaboration features
    • Integrated project and CRM management
    • User-friendly interface

    CONS

    • Can be complex for new users
    • Some features may require learning time